A person, and when they will reply
Two channels, a form, and the hours we are actually at them. Whatever you send reaches a person rather than a queue, and this page tells you when to expect the reply instead of leaving you to guess.
Ask before you order. Most people do.
Real hours, stated plainly. We are not a 24/7 operation and will not pretend to be. Outside these windows you will get a reply at the start of the next one.
- WhatsAppFastest route, usually a reply within the hourSat, Thu 10, 22
- EmailFor invoices, team purchases and anything with a paper trailSame day
- Contact formIf you would rather not message us directlySame day
- Support hours
- Sat, Thu 10:00, 22:00 · Fri 16:00, 22:00 (GMT+6)
Inside those hours a WhatsApp message is usually answered within the hour, and an email or a form message the same day. Sent outside them, you get a reply at the start of the next window.
Or write it down and we will come back to you
Five fields. The more of them you fill, the fewer times we have to come back and ask. Most messages here are answered in one reply.
Buying for more than one person
Email is the route for this one. It is the channel with a paper trail, and a quote for several seats is a thing you will want to forward.
- 01
One quote, in writing, before anything is due
Tell us the seats and the plans and you get a single written quote: the per-seat price, the total, the cycle each plan runs on and what the renewal will cost. Nothing is charged to arrive at it.
- 02
Seats can sit on one cycle
Plans bought separately renew on separate dates, which is how a team ends up with five renewals a month. Bought together they can be aligned to one cycle, and mid-cycle seats are prorated to it rather than started fresh.
- 03
Invoices, and nothing that renews behind your back
An invoice for the finance file on request, on the email you order from. No card is stored and nothing renews on its own. We message before the cycle closes and somebody on your side confirms it.
Tell us the seats and the plans in the form above and pick Team purchase, or say it on any of the channels. Either way the quote comes back written down.
What happens after you send it
No badges and no invented service level. Every row here is something you can hold us to, and if one turns out to be false that is a refund conversation.
- On WhatsApp
- Usually within the hourInside support hours. It is the fastest route and the one we watch.
- By email or this form
- Same dayLong enough to check the plan, the cycle and the price before replying.
- Outside support hours
- A reply at the start of the next windowNot silence, and not an automated acknowledgement pretending to be one.
- Who replies
- A person, on the channel you asked on, not a ticket queue
- Operating from
- Dhaka, Bangladesh