Refund policy

You can request a refund within fourteen days of delivery without giving a reason. We do not ask why and we do not require you to have used the access.

A refund is declined only in these cases, and we tell you which one applies.

• The request is outside the fourteen-day window and the replacement guarantee does not apply.
• The plan was suspended by the vendor because of how it was used.
• The seat was resold or shared in breach of the terms.
• A chargeback has already been opened for the same order.

Open the order in your account and choose Request a refund, or email support with the order number. A person reads it. You will get a decision, and if it is declined you will get the reason.