Legal
Refund policy
The refund policy has not been published here yet. When money comes back and by which route is set by Tools Lab, so no window is named on this page until they have named it. Ask before you order.
What can answer you now
- The facts, in one placeThe trust ledger carries the row for what happens if access breaks, and the band commits to a refund conversation if any row there turns out to be false.
- Support hours and channelsWe would rather answer twice than refund once, so a question before you order is worth asking. The support hours there are real, the reply windows are stated in full, and there is a form if you would rather write it down than message us.
- Asked before orderingThe question register, and the route to a person for anything not filed in it yet.