Guarantee

Thirty days, replaced or credited.

If access stops working within thirty days of purchase we put it back, or credit the rest of the term. One request, no call.

1,284

claims honoured in twelve months

3h 40m

median resolution

2.1%

declined

30 days

guarantee window

Covered

Access lapses or is revoked within the guarantee period.
The vendor downgrades the plan below what the listing stated.
A seat is lost because of a change on our side.
Delivery misses the 24-hour ceiling.

Not covered

The plan was suspended because of how it was used.
The seat was resold or shared in breach of the terms.
The vendor discontinued the product entirely.
A feature changed but the plan tier did not.

Making a claim

Four steps, one request

01

Open the order

Find it under My products and choose Request a replacement.

02

Tell us what broke

One line is enough. No screenshots required, no form to fight.

03

A person reads it

We check the vendor side and confirm what happened.

04

Replaced or credited

New access, or the remaining days credited — your choice.

This is not the refund window

They are separate protections and you get both. The refund window is 14 days with no explanation required. The replacement guarantee runs for 30 days and covers access that breaks after it worked.

Read the refund policy Start a claim