Partially degraded

Incident history

1. 9 Aug 2026Monitoring

   Two vendor consoles returning provisioning errors

   Automatic provisioning for two vendors is falling back to manual fulfilment. Orders are still delivered inside the 24-hour ceiling. Root cause sits with the vendors’ APIs.

2. 2 Aug 2026Resolved

   Delayed renewal reminders

   Renewal reminders for the 2 August anchor sent four hours late because of a queue backlog. No charge was affected.

3. 21 Jul 2026Resolved

   Checkout latency

   Elevated checkout response times for roughly forty minutes after a database failover. No orders were lost.