Support

A person reads every message.

Four people, one office in Lisbon. Median human support reply under 12 hours.

< 12 h

median first reply

94%

solved on the first reply

1,284

claims honoured

3h 40m

median claim resolution

Channels

How to reach us

help@toolslab.com

Best for anything with an order number.

+351 210 000 000

Fastest for delivery questions.

Open the order → Get help

Attaches the order automatically.

Saturday

10:00 – 16:00 WET

Sunday

Reduced cover, incidents only