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When you get your money back and how fast. We would rather write this plainly than argue about it later.
If you have paid and changed your mind before we have handed over access, tell us and we refund in full. No reason needed and nothing to justify.
Full refund, immediately, without you having to ask twice. If we took your money for something we could not deliver, that is entirely our problem to fix.
Our first answer is replacement for the remainder of your period, through the same channel you ordered on. If we cannot replace it, we refund the unused portion, calculated by the day.
By the day, from the day access stopped to the end of the period you paid for. The calculation is done by our billing engine, not by hand, and we will show you the figure.
A period you used and that worked is not refundable. Changing your mind about a subscription you have already had the benefit of is not a fault we can carry.
Access withdrawn by the vendor because their acceptable-use terms were broken is not refundable, and we cannot replace it. This is the one case where we cannot help.
Back to the same bKash, Nagad, Upay, Rocket or bank account the payment came from, unless you ask otherwise in writing. Sending money back where it came from is the only way we can be sure it reaches the right person.
We start a refund on the day it is agreed. Mobile-money refunds usually arrive the same day; bank transfers can take a few working days at the bank’s pace, not ours.
Message us on the channel you ordered on, quoting your order reference. You will get a written answer, and if we say no you will get the reason in writing too.
Ask us before you order rather than after. Message us on WhatsApp or email and we will answer in writing, which is the form you will want if it ever matters.
Contact us