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What you are agreeing to when you order from Tools Lab. Written to be read, not to be survived.
Tools Lab is a reseller of managed access to third-party software subscriptions, operating from Dhaka, Bangladesh. We are not affiliated with, endorsed by, or acting as an agent for Anthropic, OpenAI, Figma, Netflix, LinkedIn or any other vendor named on this site. All trademarks belong to their owners.
You are buying managed access to a paid tier of a third-party service for a stated period, arranged and supported by us. Each product page states whether the access is a personal seat or a pooled one, and that statement is the agreement. If a page does not say, do not order until you have asked us.
Prices are in Bangladeshi taka and are fixed at the moment you place your order, for the whole of the period you paid for. Exchange-rate movements after your order are ours to absorb, not yours. Any dollar figure shown beside a price is the same amount converted at our published reporting rate and is a reading aid, never a second price.
Payment is by bKash, Nagad, Upay, Rocket or bank transfer to the accounts shown at checkout. We confirm receipt in writing before access is prepared. A transaction ID you submit is a claim we check against our own statement; nothing is activated on a transaction ID alone.
Each product page states its own activation window. Most orders are completed within hours during support hours. Credentials and setup notes are delivered on the channel you ordered on.
Do not share credentials we give you with anyone outside the arrangement you bought, do not attempt to change the account recovery details on a pooled seat, and use the service within the vendor’s own acceptable-use terms. Access obtained for you can be withdrawn by the vendor if their terms are broken, and we cannot replace access lost that way.
Nothing renews automatically. We hold no card and can charge you nothing. We message you before a period closes; you continue or you stop.
We replace it for the remainder of the period you paid for, through the same channel you ordered on. If we cannot replace it, the unused portion is refunded under the refund policy.
Our responsibility is limited to the amount you paid for the affected period. We are not liable for indirect losses such as lost work, lost revenue or lost time arising from a service interruption at the vendor.
We may change these terms for future orders. The terms that apply to your order are the ones published on the day you placed it, and we will not apply a later change backwards.
These terms are governed by the laws of Bangladesh, and disputes fall to the courts of Dhaka.
Ask us before you order rather than after. Message us on WhatsApp or email and we will answer in writing, which is the form you will want if it ever matters.
Contact us